Refund policy

Refund & Return Policy

Last updated: October 5, 2026

At Memory Globe, we want you to love your purchase. If for any reason you're not completely satisfied, we're here to make it right.

30-Day Money-Back Guarantee

You have 30 days from the date of delivery to request a refund. To be eligible, your request must be made within 30 days of receiving your order, and you must provide your order number and the reason for the return.

To start a return, email us at hello@thememoryglobe.store with your order number and a brief description of the issue.

Refund Process

Once we receive and review your request, we'll notify you of the approval or rejection of your refund within 2–3 business days.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or credit card provider.

Because our products ship directly from our fulfillment center, we are unable to accept physical returns. Approved refunds are issued without requiring you to send anything back.

Damaged or Defective Items

If your Memory Globe arrives damaged or defective, please contact us within 7 days of delivery with photos clearly showing the issue. Once we verify the damage, we'll ship a free replacement at no cost to you — no need to return the original item.

Non-Returnable Items

We cannot issue refunds or replacements for items that have been intentionally damaged or altered by the customer.

Late or Missing Refunds

If you haven't received your refund within 10 business days of approval, please check with your bank or credit card company first — processing times vary. If you've done this and still have not received your refund, contact us at hello@thememoryglobe.store and we'll look into it for you.

Exchanges

Need a different color? Contact us and we'll arrange an exchange, subject to availability.

Questions?

Reach out anytime at hello@thememoryglobe.store — we're happy to help.